Last Updated: 25 October, 2025

At Walters Garage Door Services (“we,” “our,” “us”), your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect the personal information you provide when you visit our website [www.waltersgaragedoors.com] or use our services, including garage door sales, repairs, and installations (collectively, the “Services”).

By using our website or engaging with our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that helps us provide, improve, and communicate about our Services.
This may include:

a. Information You Provide Directly

When you contact us, request a quote, or schedule service, we may collect:

• Full name

• Email address

• Phone number

• Service address

• Details about your garage door or requested service

• Payment information (processed securely through trusted third-party providers)

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referral links (how you found our site)
  This helps us understand how visitors use our site and improve performance.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.
You can disable cookies in your browser settings, but some features of the site may not function properly if you do.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide quotes

• Schedule and perform services

• Send confirmations, invoices, or updates about your appointments

• Improve our website and customer experience

• Process secure payments (via third-party processors)

• Comply with legal obligations or resolve disputes

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We may share limited personal information only when necessary:

• Service Providers: Trusted partners who help us process payments, manage bookings, or host our website.

• Legal Compliance: If required by law, regulation, or legal process.

• Business Transfers: In the event of a business merger, sale, or transfer, your information may be included as part of that transaction.

All service providers are contractually obligated to keep your data secure and use it only for agreed purposes.

4. Data Security

We take data protection seriously.
Your information is stored on secure servers and protected against unauthorized access, disclosure, or destruction.
We use SSL encryption on our website to protect information transmitted online.
However, please note that no internet transmission is completely secure, and you share data at your own risk.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes described in this policy,

• Provide ongoing services,

• Comply with legal or accounting requirements.

You may request deletion of your data at any time (see Section 7).

6. Your Rights and Choices

Depending on your location (for example, under GDPR or CCPA), you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain processing activities

• Opt out of marketing communications

To exercise these rights, please contact us at privacy@waltersgaragedoors.com.
We may need to verify your identity before processing your request.

7. How to Opt Out of Communications

You can unsubscribe from our emails or text notifications at any time by clicking the unsubscribe link (if applicable) or contacting us directly.
Please allow a few business days for changes to take effect.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., manufacturers, partners, or affiliates).
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their policies before sharing any personal information.

9. Children’s Privacy

Our Services are intended for adults and not directed toward children under 16.
We do not knowingly collect personal information from minors.
If we discover such information has been submitted, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect new laws, technology, or business practices.
Any updates will be posted on this page with the new “Last Updated” date.
Please check back regularly for changes.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us:
Walters Garage Door Service LLC
Phone: 1-815-289-0434
Email: contact@waltersgaragedoorservicellc.com
Address: 2852 Teton Dr Rockford, IL 61109